Terms of service

Terms of Service

Effective Date: 28 June 2026

Welcome to The Spite Kitchen. By using our website or placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. About Us

The Spite Kitchen is a UK-based family business producing handmade hot sauces, jams and artisan preserves.

Throughout these Terms, "we", "us" and "our" refer to The Spite Kitchen.

2. Placing an Order

When you place an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
The information you provide is accurate and complete.
You are authorised to use the payment method provided.

All orders are subject to acceptance and product availability.

3. Pricing

All prices are shown in Pounds Sterling (£).

Prices may change without notice, but any changes will not affect orders that have already been accepted.

Any applicable delivery charges will be clearly displayed during checkout.

4. Payment

Payment must be received in full before your order is dispatched.

We accept the payment methods displayed during checkout.

5. Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by couriers, severe weather or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.

6. Product Information

We make every effort to ensure product descriptions, ingredients and photographs are accurate.

As our products are handmade, slight variations in appearance, colour or texture may occur.

7. Allergies

Customers are responsible for checking ingredient and allergen information before purchasing.

If you have any questions about allergens or ingredients, please contact us before placing your order.

8. Returns & Refunds

Please see our Return & Refund Policy for full details regarding cancellations, returns and refunds.

Your statutory rights under UK consumer law are not affected.

9. Limitation of Liability

To the fullest extent permitted by law, The Spite Kitchen shall not be liable for any indirect, incidental or consequential loss arising from the use of our products or website.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

10. Intellectual Property

All content on this website, including text, photographs, logos, branding and graphics, remains the property of The Spite Kitchen unless otherwise stated.

No content may be copied, reproduced or distributed without our prior written permission.