Frequently Asked Questions

We've answered some of the most common questions about our handmade hot sauces, artisan jams and preserves. If you can't find what you're looking for, please get in touch and we'll be happy to help.

Are your products handmade?

Yes. Every product is made in small batches by our family business in Lancashire. We focus on quality ingredients, careful preparation and great flavour in every bottle and jar.

Do you grow your own chillies?

Yes. We grow many of the chillies used in our products on our Lancashire growing site. Growing our own chillies allows us to maintain high standards of quality, freshness and flavour.

How hot are your sauces?

Our range includes sauces for different heat preferences, from mild everyday sauces to extremely hot sauces made with super-hot chillies. Each product includes a heat guide to help you choose.

How should I store my products?

Store unopened products in a cool, dry place away from direct sunlight. Once opened, refrigerate and consume within the recommended period shown on the label.

How long do your products last?

Each product is clearly labelled with a Best Before date. Our products are carefully prepared and bottled to maximise quality and shelf life.

Do you offer UK delivery?

Yes. We deliver throughout the United Kingdom using reliable courier services.

FREE UK delivery is available on orders over £25.

Can I send your products as a gift?

Absolutely. Our products make excellent gifts for food lovers, chilli fans and anyone who enjoys artisan British produce.

Do you supply shops and farm shops?

Yes. We work with farm shops, delicatessens, garden centres, cafés, butchers and other independent retailers across the UK. Visit our Trade & Wholesale page to learn more.

Do your recipes change?

We continually develop new products and seasonal specials while maintaining the quality and flavour our customers expect. Keep an eye on our website and social media for the latest releases.

How can I contact you?

If you have any questions about our products, orders or wholesale opportunities, we'd love to hear from you through our Contact page.