FREQUENTLY ASKED QUESTIONS

The Spite Kitchen™

🔥 Products & Heat

How hot are your sauces?

Each sauce is clearly labelled with a heat level:

• Low Blow – Medium heat (🔥🔥🔥)

• Second Degree – Hot (🔥🔥🔥🔥🔥)

• No Contact – Very hot (🔥🔥🔥🔥🔥🔥🔥)

Heat levels are subjective, but No Contact is extremely hot and should be used sparingly.

Will the heat ruin the flavour?

No. All Spite Kitchen™ sauces are flavour-first. Heat builds naturally and is balanced with real ingredients — not extracts.

Are your sauces suitable for vegans?

• Low Blow contains honey and is not vegan

• Second Degree and No Contact are vegan friendly

Always check the ingredient list on the product page or label.

Are there any allergens?

We do not add any of the 14 major allergens.

Low Blow contains honey (not an allergen, but not suitable for vegans).
If you have specific dietary concerns, please contact us before ordering.

📦 Orders & Pre-Orders

What is a pre-order?

A pre-order allows you to reserve your sauce before it’s bottled and dispatched.

Estimated dispatch dates are shown on the product page.

When will my order be dispatched?

• Pre-order dispatch dates are listed on each product

• Once in stock, orders are usually dispatched within 2–4 working days

You’ll receive a confirmation email when your order ships.

Can I cancel a pre-order?

Yes — as long as your order has not yet been dispatched.

Please email us as soon as possible with your order number.

🚚 Shipping

Where do you ship?

We currently ship within the United Kingdom only.

How much is shipping?

• £4.99 standard UK shipping

• Free shipping on orders over £50

Shipping costs are calculated at checkout.

How long does delivery take?

Once dispatched, UK orders usually arrive within 2–3 working days.

Delivery times are estimates and may vary during busy periods.

🔁 Returns & Issues

Can I return a sauce?

Due to food safety regulations, we cannot accept returns of opened or used food products.

This does not affect your statutory rights.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• A clear photo of the issue

We’ll arrange a replacement or refund.

🧊 Storage & Shelf Life

How should I store the sauces?

• Store unopened bottles in a cool, dry place

• Refrigerate after opening

• Shake well before use

How long do the sauces last?

Each bottle is marked with a Best Before date.

When stored correctly:

• Unopened: shelf-stable

• Opened: best used within 8–12 weeks

🎁 Bundles & Gifting

Do you offer bundle deals?

Yes — the Starter Trauma Pack includes all three sauces and offers better value than buying individually.

Can I send sauces as a gift?

Yes. Our sauces are suitable for gifting, and bundle packs are designed for this.

Gift notes may be added at checkout where available.

📧 Contact & Support

How do I contact you?

If your question isn’t answered here, please contact us via the contact page 

We aim to respond within 1–2 working days.

🖤 About The Spite Kitchen™

Where are you based?

We are based in Chorley, Lancashire, UK.

Who is The Spite Kitchen™ for?

People who like:

• Real flavour

• Honest heat

• Sauces that don’t apologise

Final word

If you still have questions, get in touch — we’re happy to help.

Taste the Trauma™